Questions

1. Our Guarantee
2. How long does it take to get my order?
3. How much will my shipping cost?
4. Can I write my own greeting for my cards?
5. Does the ink charge include personalization with my company name?
6. Can I have my envelopes personalized with my return address?
7. Can I have my logo printed on cards, calendars & envelopes?
8. Can I use a custom (Pantone® Matching System or pms) ink color for my greeting or logo?
9. Can we have our signatures printed inside our cards?

Answers

Our Guarantee

If you are not completely satisfied with your order, you may return it for a prompt refund.

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How long does it take to get my order?

Our usual turn around is to ship your personalized order 10 business days from the time we receive it. If you have urgent circumstances, we will do our best to accommodate you whenever possible. (Please see note below.) The proof you receive by fax is very important—we cannot print your cards until you sign and return it to us. Please allow a little extra time if you have particularly complex artwork including screened images and multiple ink colors.

Non personalized cards ship 12 – 48 hours after we receive your order.
Please note: While our policy is to process your orders in the order that we receive them, we do have a fond place in our heart for excellent excuses and will try to help if you have an emergency! (There may be an additional charge to rush orders received after Thanksgiving.)

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How much will my shipping cost?

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Can I write my own greeting for my cards?

Yes, whether you write your own greeting or choose one of ours, the price is the same for single color text personalization (sometimes called imprinting) and does include your company name.

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Does the ink charge include personalization with my company name?

Yes, our personalization (or imprinting) charges are based on the number of different ink colors you select to print the greeting inside your cards. The most economical choice is to select one of our standard ink colors (black, red, blue or green) for all of the printing inside your cards.

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Can I have my envelopes personalized with my return address?

Yes, envelope personalization (or imprinting) is $40 per thousand envelopes per address. We can print multiple return addresses for you at $40 per thousand each address (minimum print run charge is $40).

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Can I have my logo printed on cards, calendars & envelopes?

Yes, we have a one-time logo set up fee of $35.00. Printing charges depend on the complexity and number of colors in your logo. Please contact our customer service representatives so that we can provide you with the most economical pricing options.

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Can I use a custom (Pantone® Matching System or pms) ink color for my greeting or logo?

Yes, each pms color (identified by number) is just $55.00.

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Can we have our signatures printed inside our cards?

Yes, the signature set-up fee is $35.00 regardless of the number of signatures to be included. If they are printed in the same color as your greeting and company name, there is no additional charge. If you wish to have your signatures printed in a different color(s), just add ink color charges for each color. Please contact our customer service representatives to find out more about printing signatures so that we can help you with the options.

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